Questions for a counselor or decision-maker

Questions for a counselor or decision-maker

• Which office or person has authority to decide this request?

• What current rule, policy, or plan governs the decision?

• What evidence is required, and what information is unnecessary?

• Is written authorization required before purchase, enrollment, or work begins?

• How are alternatives compared?

• What is the expected review sequence and communication method?

• How can an error, delay, or disagreement be corrected or appealed?

• When should changing rules or circumstances be re-verified?